Returns & Refunds

Returns & Refunds
Last updated August 30, 2026

At The BB's Box, we want every order to feel easy, clear, and supported from checkout to delivery. If something is not right with your order, our team is here to help.

Return window. U.S. orders: you may request a return within 30 days of delivery. International orders (including Brazil): you may request a return within 14 days of delivery.

Eligibility. Items must be unworn, unwashed, and in original condition with all tags attached. Sale and clearance items are final sale and not eligible for return or exchange. Swimwear is eligible for return only with the hygiene liner intact.

Resolution. Approved returns are issued as store credit — with 10% added to your balance as a thank-you. Store credit is valid for 12 months. Refunds to the original payment method are provided when an item arrives damaged, defective, or incorrect, and may be offered in other situations reviewed individually by our support team.

Return shipping. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect. Returns are handled by mail — please do not send an item back before contacting our support team.

Damaged or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@thebbsbox.com with your order number and clear photos, and we'll make it right at no additional cost.

How it works. Email contact@thebbsbox.com with your order number, the item, and the reason. We reply within 24–48 hours with instructions and the return address. Once your return is received and approved, your credit (or refund, where applicable) is issued within 5 business days.

Exchanges. Size exchanges for the same item are available subject to stock — contact us and we'll help you choose the best next step.

For questions, email contact@thebbsbox.com.